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Information Technology Service Center

Information Technology Service Center (ITSC)

Office of Information Technology
Hastings Electronic Learning Center, Room 55
806-651-1240

Information Technology Service Center (ITSC)
Hastings Electronic Learning Center, Room 43

806-651-4357 (Help)

7:00am-10:00pm, Monday-Friday
8:00am-5:00pm, Saturday

806-316-9037 (After Hours Emergencies)

itsc@wtamu.edu
Submit a work order online: http://wttrackit/tiweb8

The Information Technology Service Center (ITSC) is a combination of Help Desk, PC Support, and Student computer lab support.  All requests for service with IT related issues should originate in the ITSC.

The ITSC currently supports approximately 2,500 computers.  The standard computer setups for West Texas A&M University are:

Faculty/Staff Windows Computer
Windows 7 Professional (the ITSC is in the process of updating all Windows XP clients to Windows 7, see below for details)
Office 2010
Firefox 24 (extended support release)
Internet Explorer
Adobe Acrobat Professional X
Trend Micro Office Scan Antivirus
Websense Endpoint (Data Loss Prevention)
WebEx Productivity Tools

Faculty/Staff Macintosh Computer
Apple OS X
Office 2011
Firefox 24 (extended support release)
Safari
Adobe Acrobat Professional X
Trend Micro Office Scan Antivirus
Websense Endpoint (Data Loss Prevention)
iWorks
iLife

Student Computer Lab Windows Computer
Windows 7 Professional
Office 2010
Firefox 24 (extended support release)
Internet Explorer
Adobe Acrobat Reader X
IBM SPSS
Trend Micro Office Scan Antivirus

Student Computer Lab Macintosh Computer
Apple OS X
Office 2011
Firefox 24 (extended support release)
Safari
Adobe Acrobat Reader X
IBM SPSS
Trend Micro Office Scan Antivirus
iWorks
iLife

Microsoft has announced April 8, 2014 as the end of extended support for Windows XP.  As such, the ITSC is in the process of upgrading all XP clients to Windows 7.