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On Cloud Nine

On Cloud Nine
Robert W. Wendover & Terrence L. Gargiulo
New York: AMACOM, 2006
HD58.8 .O5 2006

The young upstarts with talent and energy - but little experience.

The old curmudgeons who have seen everything - except change.

The dissatisfied cutomers who know only that the product they're getting is not what they want.

Sounds like a storm is brewing. The above situation could describe any one of countless companies - maybe yours - but today, it's taking place at the WCSB, or Weather Customer Satisfaction Bureau, where the new director, Wally, is learning a hard lesson in inter-generational workplace dynamics.

A survey has revealed that customer satisfaction with the weather is at an all-time low. It's up to Wally, gung-ho but green, to sort things out. He gathers all the clouds to a "summit meeting" - the summit of Mount Everest, that is - to find solutions. But disagreements between older and younger clouds threaten to make matters worse instead of better. Can Wally reconcile their different values and conflicting views and combine their unique strengths into a successful, customer-friendly plan?

On Cloud Nine is more than a wise and witty fable. Part II of the book, From Fable into Practice, gives you real guidance to improve communication in your multigenerational workplace. It addresses key points and frequently asked questions about generational differences, and the authors' expert advice will help you apply the lessons of the tale in your own organization - no matter what the current climate.

In On Cloud Nine, the clouds learn to work together without creating a storm. When you use the valuable insights and ideas illustrated by this unique and instructive book, you'll see gray skies clear up around your workplace, too.

Quoted from dust jacket.