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Performance Research Associates' Delivering Knock Your Socks Off Service
New York, NY : AMACON, 2007
HF5415.5 .A53 2007
The original Delivering Knock Your Socks Off Service was written to share with you what we had learned about quality customer care during fifteen years of watching and working with thousands of customer-oriented customer service professionals. People just like you who provide great service over and over and over again; true Knock Your Socks Off Service pros who make their customers' lives and jobs simpler instead of more difficult, more interesting and less boring--and who have a heck of a good time doing it.
In the ensuing fifteen-plus years we have had the opportunity to work with thousands of customer service professionals worldwide. And we have learned still more about the fine art of delivering world-class customer care. We have taken those lessons in hand and to heart and present them for your consideration: Delivering Your Socks Off Service, 4th Edition.
Quoted from Preface.