West Texas A&M University

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Information Technology Telecommunications


The Telecommunications Services department works closely with the other departments within Information Technology to maintain a safe, cost-effective, reliable telecommunications network and data network physical plant.

The West Texas A&M University telecommunications system is purely Voice over IP (VOIP) and utilizes Cisco Call Manager. The network connects 42 buildings at the Canyon Campus, including 12 residence halls, and has over 1900 telecommunication devices attached. We also provide service to the Amarillo Center(Chase Building), Enterprise Network and Small Business Development Center in Amarillo.

The Telecommunications Services department provides other core functions including telecommunications and data network MACs (Moves, Adds, and Changes). Additionally, we provide 911 connection services to the University Police Department for emergency notification. Telecommunications Services also conducts all billing and charge-back account management for the Information Technology Division

Information Technology FY15 Maintenance Billing - Service Center and Telecom

FY15  Review and Submission Procedures for IT Maintenance and Service Billing

FY15  Work Order and Maintenance Fee Assessments

 Telephone Services

Cisco IP Phone Settings (Log in using your network account)   https://myipphone.wtacademic.wtamu.edu/ucmuser/

Cisco Unity Voicmail (Log in using your network account)  Click on link to reset voicemail pin:                   https://myvoicemail.wtacademic.wtamu.edu/ciscopca/home.do

Student Local Telephone Service Information