Information Technology Strategic Plan
GOAL 1: Cultivate campus success by actively engaging, listening, and anticipating the needs of our faculty, staff, and students.
Objective 1.1: Increase the number of technicians that serve the ITSC call center (helpdesk) in order to
reduce wait and turnaround time with technical assistance.
Objective 1.2: Survey faculty, staff, and students to determine what additional needs they may have
that Information Technology can provide.
Objective 1.3: Provide self help portals that provide training material, solutions to common issues, and
convey additional information such as security notices and maintenance items.
Goal 2: Provide outstanding technology infrastructure systems and services to support student safety, student engagement, instructional and experiential learning, teaching and research.
Objective 2.1: Provide an effective and reliable campus emergency notification system by which
university officials can communicate health, safety, and emergency information quickly.
Objective 2.2 Expand smart classrooms, technology systems, resources and services in support of faceto-
Objective 2.3 Expand technology systems, resources and services in support of distance learning.
Objective 2.4 Expand technology systems, resources and services in support of student and faculty
engagement and research
Goal 3: Enhance the productivity, effectiveness and efficiency of University faculty, staff and students through the effective use of information technologies.
Objective 3.1 Provide outstanding systems and services in support of university recruiting, retention,
development and enrollment growth initiatives.
Objective 3.2 Provide information technology training for students, faculty and staff.
Objective 3.3 Provide effective, efficient and reliable technology communication systems for students,
faculty, staff and other constituencies.
Goal 4: Provide students, faculty and staff with access to facilities, equipment, systems and support in order to facilitate the achievement of the University mission.
Objective 4.1 Exemplify good stewardship in the utilization of available information technology funds.
Objective 4.2 Provide exceptional Information Technology customer service and support.
Objective 4.3 Deploy, replace and upgrade technology infrastructure to ensure effective, efficient,
reliable, and accessible technology systems
Goal 5: Provide security, disaster recovery, and business continuation systems and procedures to protect the electronically generated and stored assets of WTAMU.
Objective 5.1 Provide reliable data backup and recovery systems, processes and procedures.
Objective 5.2 Provide superior enterprise information technology security systems, processes and