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Information Technology Service Center

Information Technology Service Center (ITSC)

Office of Information Technology
Hastings Electronic Learning Center, Room 55
806-651-1240

Information Technology Service Center (ITSC)
Hastings Electronic Learning Center, Room 43

806-651-4357 (Help)


7:00am-10:00pm, Monday-Friday
8:00am-5:00pm, Saturday

806-316-9037 (After Hours Emergencies)

itsc@wtamu.edu
Submit a work order online: http://wttrackit/tiweb8

The Information Technology Service Center (ITSC) is a combination of Help Desk, PC Support, and Student computer lab support.  All requests for service with IT related issues should originate in the ITSC.

The ITSC currently supports approximately 2,500 computers.  The standard computer setups for West Texas A&M University are:

Faculty/Staff Windows Computer

  • Windows 7 Professional (the ITSC is in the process of updating all Windows XP clients to Windows 7, see below for details)
  • Office 2010
  • Firefox 24 (extended support release)
  • Internet Explorer
  • Adobe Acrobat Professional X
  • Trend Micro Office Scan Antivirus
  • Websense Endpoint (Data Loss Prevention)
  • WebEx Productivity Tools

Faculty/Staff Macintosh Computer

  • Apple OS X
  • Office 2011
  • Firefox 24 (extended support release)
  • Safari
  • Adobe Acrobat Professional X
  • Trend Micro Office Scan Antivirus
  • Websense Endpoint (Data Loss Prevention)
  • iWorks
  • iLife

Student Computer Lab Windows Computer

  • Windows 7 Professional
  • Office 2010
  • Firefox 24 (extended support release)
  • Internet Explorer
  • Adobe Acrobat Reader X
  • IBM SPSS
  • Trend Micro Office Scan Antivirus

Student Computer Lab Macintosh Computer

  • Apple OS X
  • Office 2011
  • Firefox 24 (extended support release)
  • Safari
  • Adobe Acrobat Reader X
  • IBM SPSS
  • Trend Micro Office Scan Antivirus
  • iWorks
  • iLife