What is the "Compact with Texans"?
In 1999 the State of Texas passed the Customer Service Standards Act (SB 1563). This act requires each state agency, including universities, to establish a set of customer service standards and to gather information regarding the quality of services delivered to its customers.
What follows is the Compact for West Texas A&M University in order to disclose the University's commitment to service and to report data concerning customer's views of strengths and weaknesses of the organization.
What is the mission of West Texas A&M University?
West Texas A&M University, a member of The Texas A&M University System, is dedicated to providing a high quality baccalaureate and graduate education using traditional delivery and information technology systems where appropriate. West Texas A&M University is committed to serving as the principal academic, cultural, technical, service, and research center of multi-state region surrounding Canyon and Amarillo, through the collective and individual efforts of the faculty, staff, and students. West Texas A&M University's mission is to educate students to informed, responsible, creative and articulate decision makers who will exercise good citizenship, appreciate diversity and be professionally competitive.
West Texas A&M University's major areas of emphasis include but are not limited to teacher preparation, business, agriculture, fine arts, health care, and the sciences. All programs shall be built upon a solid foundation of required courses in communication, history and political science, and studies which develop strong critical thinking and problem-solving skills as well as an understanding of cultural diversity and an appreciation for the fine arts and humanities.
Who are the primary customers of the University?
West Texas A&M University serves three overlapping groups of External Customers - students, students' parents/guardians, and citizens of the geographic area. The University recognizes the currently enrolled students as the primary customers. Therefore, the establishment of service standards and the acquisition of data related to the quality of services will focus on the students of West Texas A&M University.
What are the service standards and principals for customers of the University?
The following is a listing by general areas that can be contacted for assistance.
What offices can a customer contact for assistance?
- Treat students with respect and courtesy
- Provide professional services to students
- Investigate student complaints in a timely manner.
- Provide students with accurate and useful information on the University's Website